Return/ Refund/ Exchange Policy For Shoes/Bags
If you are unhappy with your purchase, please send it back to our distribution center within 14 days of the delivery date to receive a Refund/ Exchange.
To be eligible for a return your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging. (We recommend trying on shoes indoors on a carpet to avoid any signs of wear)
To complete your return:
1. Send us an email at firstname.lastname@example.org, so we can look out for your return. Include your name, order number and reason for return in your email.
2. Pack and secure your items in the original packaging.
3. Purchase a shipping label from a carrier of your choice. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable / exchangeable
Helpful Hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
4. Once we have received the package with your return You will be informed about the approval or rejection of your Exchange/ Refund
If approved, the Exchange/ Refund request will be processed within 5 business days.
To complete an exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Return your package to:
Envie Shoe Store
7361 N Ridge blvd #2D
Chicago il, 60645